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Exchange & Return Policy

All products are checked for quality before dispatch. Whilst we use our best efforts to ensure that the product is delivered to you in a perfect condition, the product may be damaged in the delivery process. Should this happen please return the damaged or wrong products by simply contact.

We do offer exchanges or refund only if you received a damaged, defective, or incorrect product. We will arrange to re-send the product in the same form of shipping method originally used for purchase without extra delivery charge. If you have returned a damaged, defective, or incorrect product to us, the return shipping fee will also be refunded to you.

The color and display setting of different monitors may vary, therefore the color difference between the actual product and the product shown on the monitor might happen. It is not defective or incorrect so exchange and return are not applicable to this case.

Merchandise must include any original packaging, dust bags, warranty/authenticity cards, spare parts and all tags intact, including hangtag.

Only in case the product was sold out, we'll refund the value of the product in the same form of payment originally used for purchase.

Return Procedures for Hong Kong Orders

You can exchange or return the defective or incorrect item for a refund or exchange within 14 days after delivery.

If you have received a defective or incorrect item, please contact us at info@doughnutofficial.com with your

  • 1. User name
  • 2. Order number

Or drop off the items at our shops:

Sham Shui Po Store/Luggage Return Center

G/F., 68 Fuk Wa Street, Sham Shui Po, Hong Kong Tel: +852 2386-3279

Causeway Bay Store

454 Hennessy Road, Causeway Bay, Hong Kong Tel: +852 2836-3828

Tuen Mun Store

Shop 2015, 2/F, Phase 1, Tuen Mun Town Plaza Tel: +852 3596-7947

Sha Tin Store

Shop No.22, Citylink Plaza, Shatin, Hong Kong Tel: +852 2838-4233

Return Procedures for International Orders

If you have received a defective or incorrect item, please contact us at info@doughnutofficial.com with your doughnutofficial.com

  • 1. User name
  • 2. Order number

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GUARANTEE

BACKPACK

All Doughnut backpacks come with a guarantee of 1 year general repair from the date of purchase against any defective materials or workmanship. Doughnut can repair the product depending on the availability of spare parts at the owner of the product's own expense *. In the event that defects in materials or workmanship become apparent during the guarantee period, return the product to designated locations for parts repair along with the proof purchase ^.

Doughnut shall not be responsible for any damages caused by improper or negligent use, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear, or damage caused by the carrier.

^Proof of purchase which includes the date of purchase, location and price.
*Please refer to the information below about the cost of backpack parts repair.

Backpack Repair Item Within 1 year
purchase + Proof
Over 1 year
purchase / No
proof
General Repair (Excluding hole on fabric and mesh) Free HK$50
Leather straps (per pair) HK$20 HK$30
Zip-puller (per piece) HK$5 HK$30
Zipper (per zipper) HK$80 HK$80
Shoulder Strap (per strap) *Excluding discontinued styles HK$50 HK$50
Chest Strap (per strap) *Excluding discontinued styles HK$30 HK$30


If repair service is needed, firstly, please kindly email the following items to info@doughnutofficial.com


  • 3 images of your backpack. Please be sure to send in clear images, as the quality of the pictures will allow us to properly identify and evaluate your backpack.
  • A copy of the proof of purchase which includes the date of purchase, location and price.

LUGGAGE

All Doughnut luggage comes with a guarantee of 3 years from the date of purchase against any defective materials or workmanship. Doughnut can repair the product depending on the availability of spare parts at the owner of the product's own expense *. In the event that defects in materials or workmanship become apparent during the guarantee period, return the product to Sham Shui Po Store for parts repair along with proof of purchase ^.

Doughnut shall not be responsible for any damages caused by improper or negligent use, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear, or damage caused by the carrier.

^Proof of purchase which includes the date of purchase, location and price.
*Purchase refer to the information below about the cost of backpack parts repair.

Luggage Repair Item Within 3 year
purchase + Proof
Over 3 year
purchase / Without
proof
General Repair Free HK$200
Inner Hook (per piece) HK$50 HK$200 + HK$50
Zipper Head (per piece) HK$50 HK$200 + HK$50
Pull Handle / Wheel (per piece) HK$150 HK$200 + HK$150
TSA Lock / Handle (per piece) HK$150 HK$200 + HK$150
Zipper (per zipper) HK$150 HK$200 + HK$150


If repair service is s needed, firstly, please kindly email the following items to info@doughnutofficial.com


  • 3 images of your luggage. Please be sure to send in clear images, as the quality of the pictures will allow us to properly identify and evaluate your luggage.
  • A copy of the proof of purchase which includes the date of purchase, location and price.

WHAT'S NEXT?

Once we receive your email we will contact you within 2-5 working days to confirm if the luggage is considered warrantable. If the luggage is considered non-warrantable, or a valid receipt is not attached, we will provide you alternative repair/replacement options.

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