Warranty

Doughnut guarantees the quality of products because we care about our customers.

The warranty applies to the replacement of any parts or any necessary repairs on Doughnut products, subject to proper use. Doughnut shall not be responsible for any damages caused by improper or negligent use, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear, or damage caused by the carrier.The warranty will be void if the product is purchased from an unauthorized retailer.

Please follow the steps below and fill in the form to register your warranty claim alongside the proof of purchase and photo(s) of the defect. Depending on the degree of damage, and if it is under warranty, a repairing fee may be charged accordingly.

A one-year general repair is offered from the date of purchase for every Doughnut product with proof of purchase. All Doughnut luggage comes with a 3-year warranty from the date of purchase against any defective materials or workmanship.

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Attachments

Please provide clear photos of the items listed below for the fastest processing of your claim.

  1. Proof of Purchase (you may leave this blank if it is missing.)
  2. Photo of Front of Product
  3. Photo of Defect
  4. Photo of Defect (you may provide an additional shot if applicable.)
  5. Photo of Defect (you may provide an additional shot if applicable.)
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*Please do not ship or drop off the bag unless you have received a confirmation email.
Should you have any enquiries, please do not hesitate to contact us via info@doughnutofficial.com.

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